“On the morning of May 1st I found myself no longer the Director of MindLab. The world’s first and longest running policy innovation lab had been shut down. Political priorities had moved on from innovation to disruption.
For three years, I worked with great, ambitious people, embedded in and interacting closely with the political system, trying to distil and pioneer viable templates for the future of public organisations.
These are my humble lessons learned from working in this determined, resourceful, yet bureaucratic system:
1. Failure is not an option
In political systems, failure is not appreciated, because it exposes the minister and ministry to public scrutiny. And for public servants this is a huge concern, for various reasons. So it’s imperative that you rigorously return to the problem until it’s resolved. This must be what you promise at the outset, rather than promising a smoothly facilitated workshop.
2. Climb down from the ivory tower
Innovation units often define themselves in opposition to the rest of the organisation. Please, lose the arrogant centre-of-excellence attitude. Always be humble: no matter your effort, success is never yours alone. And remember that it actually makes you stronger if success happens in the core of the system, and not on its outskirts.
3. Don’t promote methods
Yes, design methods might be utilitarian and easily applicable, but they don’t help usher in a sustainable change to how organisations work. Instead strive to leave a cultural dent in everything you do, by challenging inherited assumptions and behaviours, and using the power of example to prove impossible wrong.
4. Be generous
Ideas, successes, appreciation — pass it all on. Infuse what you do into the organisation’s workings without taking credit; let it take root and grow strong in the gardens of your colleagues. Only then will it become relevant and scale to truly valuable proportions. Yes, the celebration party will be on a different floor, but if that really matters to you, you’re in the wrong business.
5. Stop dreaming
Be realistic, be pragmatic, be sensible. Changing government and political structures is a tough job. Also many of the processes and behaviours you’ll find in these systems are there for good reasons. Instead, commit to audacious ambitions, to change what’s changeable, and to doing what creates real value — for the organisation and society.
6. Be an awesome colleague
Build professional friendships, be ready with advice, a hand, a shoulder. Hold your colleagues high, and lift them even higher when needed. Have a cup of coffee, have their back, cover their ass. Always give more than expected. And leave room for surprise.
7. Celebrate nuance
Acknowledge that in policymaking there are no perfect targets for your beautifully designed silver bullet. Insist on curiosity and pay attention to the periphery — of the problem, the solution, and the organisation. Ignore hierarchal legitimacy and praise anyone who brings you a surprising perspective from the corners of your organisation.
8. Create legitimacy through relations
Policymaking is a complex, fast-moving target; it’s difficult to draw baselines and it’s impossible to isolate and measure the impact of interventions. That’s bad news in organisations thriving on the idea of evidence by numbers. However, building genuine, compassionate relations will fortify the overall organisational narrative of the value your efforts bring. And hopefully you’ll stay around a bit longer.
9. Stay true
Remember your initial ambition and moral compass, and when organisational turbulence arises, stick with it.